Refund Policy
30-Day Return Policy: You have 30 days to request a return after receiving your item.
Eligibility for Return:
- The item must be unused, unworn, unwashed, and in its original condition.
- The item must be in its original packaging with all tags attached.
- The item must not be a final sale, clearance, or personalized item.
Return Shipping:
- You are responsible for the cost of shipping the item back to us.
- Purchase a shipping label at your local post office and send us a tracking number.
- We recommend using a trackable and insured service as we are not responsible for lost or damaged packages.
- There is no restocking fee.
Non-Acceptable Return Reasons:
- Size issues (please always check the size reference provided).
- Color issues (colors may vary due to computer monitor settings).
- Delivery delays (we are not responsible for delays beyond our control, but we are happy to reimburse you for the shipping costs).
- Brand complaints (we do not claim to be an official dealer of any brand or that any of our products are official).
Step-by-Step Return Instructions:
- Purchase a shipping label at your local post office.
- Ship the item to our warehouse. Please contact after-sales customer service at service@chicboutique.com to get the return warehouse address closest to your location.
- Email us the tracking number and make sure to include your order number in the email.
Refunds:
- Once we receive the item at our warehouse, we will inspect it and process your refund within 10 business days via your original payment method.
- Please note that we do not refund the original shipping costs.
Damages and Issues:
- Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item.
- Provide photos or videos to our agent as evidence.
- Once verified, we will be happy to provide a replacement at your convenience.
Customer Service:
- Email: service@chicboutique.com
- Working Days: Monday to Friday