Refund Policy

30-Day Return Policy: You have 30 days to request a return after receiving your item.

Eligibility for Return:

  • The item must be unused, unworn, unwashed, and in its original condition.
  • The item must be in its original packaging with all tags attached.
  • The item must not be a final sale, clearance, or personalized item.

Return Shipping:

  • You are responsible for the cost of shipping the item back to us.
  • Purchase a shipping label at your local post office and send us a tracking number.
  • We recommend using a trackable and insured service as we are not responsible for lost or damaged packages.
  • There is no restocking fee.

Non-Acceptable Return Reasons:

  • Size issues (please always check the size reference provided).
  • Color issues (colors may vary due to computer monitor settings).
  • Delivery delays (we are not responsible for delays beyond our control, but we are happy to reimburse you for the shipping costs).
  • Brand complaints (we do not claim to be an official dealer of any brand or that any of our products are official).

Step-by-Step Return Instructions:

  1. Purchase a shipping label at your local post office.
  2. Ship the item to our warehouse. Please contact after-sales customer service at service@chicboutique.com to get the return warehouse address closest to your location.
  3. Email us the tracking number and make sure to include your order number in the email.

Refunds:

  • Once we receive the item at our warehouse, we will inspect it and process your refund within 10 business days via your original payment method.
  • Please note that we do not refund the original shipping costs.

Damages and Issues:

  • Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item.
  • Provide photos or videos to our agent as evidence.
  • Once verified, we will be happy to provide a replacement at your convenience.

Customer Service: